In your organisation, there might be multiple stakeholders involved in your onboarding process. The first step in setting up your onboarding process is adding your key stakeholders to the onboarding module. In Freshservice's Onboarding Module you can add your stakeholders in the following hierarchy.
Who is an Initiator?
An initiator initiates the onboarding process in your organization and can raise onboarding requests from the end-user portal. To facilitate the flow of approvals and information, the stakeholders can be added in the following hierarchy.
Note: You can add only 3 stakeholders in the onboarding process including the initiator.
To add an Initiator,
- Click on Add Stakeholder. Enter the Stakeholder’s role or the team’s name.
- Next, map the Freshservice agent/ requester groups with the Stakeholders Role. For example, if the stakeholder is the HR Manager, you can associate with Freshservice agent or requester groups in which HR Managers belong.
- Next set up the form that you would want your initiator to fill to kick start the onboarding process for a hire. You can drag and drop the required fields to set it up.
To add Subsequent Stakeholders,
- You’ll be redirected to the Add Stakeholder page where you can add your next stakeholder and associate the Freshservice agent groups.
- Next, set up the form you would want your stakeholder to fill and email that has to be sent out for their approvals/information.
Routing the right context to Stakeholders
- When you add stakeholders, keep in mind these two simple steps to route the right context.
- Email Field in Initiator’s form: When the initiator raises an onboarding request, they will need an email field to forward the request to the next stakeholder in the onboarding process. To enable this, whenever subsequent stakeholders are added after the initiator, an email ID field for the added stakeholder is automatically added to the initiator’s form
